Sakura BH Refund and Return Policy
At Sakura BH, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Returns
• Eligibility for Returns: You have 14 days from the date of receipt to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Certain items are non-returnable, including gift cards, downloadable software products, and perishable goods (such as food or flowers).
• Return Process: To initiate a return, please contact our customer service team at [insert email or phone number] with your order number and details about the product you wish to return. We will respond promptly with instructions on how to return your items.
2. Refunds
• Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved, we will process it within 7-10 business days. The refund will be applied to your original method of payment.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
3. Exchanges
• Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert email or phone number] to arrange the exchange.
4. Contact Us
If you have any questions about our refund and return policy, please contact us:
Sakura BH
Email: [email protected]